The evidence is clear: beyond improving clinical outcomes, a focus on patient safety and quality enhances financial health, creates competitive advantages, improves how financial markets perceive providers and helps to minimize reputational risk. It is not only the right and ethical thing to do, it simply makes financial sense.
Ann Scott Blouin, RN, PhD, FACHE founded PSQ Advisory to deliver strategic guidance to America’s health systems. She believes that investing in patient safety and quality should be the first priority for all healthcare organizations and their boards. Her clinical, managerial and financial leadership as a senior healthcare executive, consulting partner/principal at EY and Deloitte, and as EVP in Operations and Customer Relations at The Joint Commission enables Ann to offer a broad strategic perspective on the relationship between excellence in quality and safety and financial success.